ITS 2430 - Information Technology Center Support

Institution:

College of Southern Maryland

Subject:

Description:

Prerequisite: ITS 1015 and ITS 1020 Students will learn the operation of help desks and computer information centers, focusing on the use of software packages, interfacing with users, entry of data, and the reporting of technical problems. Students are introduced to the methods available to maintain their level of expertise in this rapidly changing field. Students also learn the skills required to troubleshoot a malfunctioning microcomputer or to expand its capability including how to use the powers of observation and deductive reasoning. Traits and attitudes that are important to potential employers are presented to the student. Credit for this course may be earned through departmental examination. Course fee: $15.00

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.csmd.edu/

Phone Number:

(301) 934-2251

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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