CIS 164 - c Computer Desktop Support

Institution:

Cypress College

Subject:

Description:

Three hours lecture and One hour laboratory per week. Pass/No Pass/Letter Grade Option CSU This class is designed to teach students the crucial skills needed to work as a computer end-user support in an Active Directory network environment or Windows workgroup environment as well as how to troubleshoot applications running in Microsoft Windows platform. Students will learn the kinds of knowledge, skills, abilities, and strategies they need to be employable in the support industry. Emphasis will be placed on end-user computing, communication and customer service skills of user support staff, problem solving strategies, common support problems, and technical skills required for user support positions. This course prepares students for the Microsoft Certified Desktop Support Technician curriculum (MCDST). $ 3.00 Materials Fee - PAYABLE AT REGISTRATION.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Multiple

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.cypresscollege.edu

Phone Number:

(714) 484-7000

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

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