CIS 117 - c Customer Service For Business

Institution:

Cypress College

Subject:

Description:

Two hours lecture per week. Pass/No Pass/Letter Grade Option CSU This class is designed to teach students the crucial skills needed to work in business today - people skills, the socioeconomic and demographic changes that have influenced customer service, and the current and future trends of customer service as they are integrated into and use current computer technology. The skills and strategies outlined are valuable in any organization to identify customer needs, handle difficult customers, obtain information efficiently, and service any customer need.

Credits:

2.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.cypresscollege.edu

Phone Number:

(714) 484-7000

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

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