BUS 51B - Customer Service- Module

Institution:

De Anza College

Subject:

Description:

Advisory: English Writing 211 and Reading 211 (or Language Arts 211), or English as a Second Language 272 and 273. One hour lecture. Developing effectiveness in customer service situations and understanding the complex challenges of effective customer service. Adapting customer service techniques to build long term, successful customer relationships in a culturally diverse world.

Credits:

1.00 - 2.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.deanza.edu/

Phone Number:

(408) 864-5678

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Quarter

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