MKT 162 - Customer Contact Skills

Institution:

Georgia Piedmont Technical College

Subject:

Description:

Provides understanding of the customer contact environment and provides skill training in communications with customers and managing that relationship in both remote and face-to-face situations. Skills in information sharing, telephone communications, and managing difficult customers are provided with simulated practice sessions. Students also learn to value and relate to multicultural customers.

Credits:

6.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.gptc.edu

Phone Number:

(404) 297-9522

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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