HP 215 - Customer Service For Hospitality And Culinary Managers

Institution:

Monroe University

Subject:

Description:

3 credits This course uses theory learned in hospitality and culinary courses in order to solve problems with a focus on customer service. The purpose of the course is to better prepare the student to make crucial management decisions with guest satisfaction as the main goal. The course is delivered in case format through which student will be challenged to develop an efficient and appropriate means of finding a solution. By analyzing and understanding the causes and effects of a number of real, critical incidents, students will be better able to effectively deal with similar situations when they face them in the workplace. PREREQUISITE: HP-101

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.monroecollege.edu

Phone Number:

(718) 933-6700

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

The Course Profile information is provided and updated by third parties including the respective institutions. While the institutions are able to update their information at any time, the information is not independently validated, and no party associated with this website can accept responsibility for its accuracy.