WS 103 - Gateway to Customer Communication C

Institution:

Mohawk Valley Community College

Subject:

Description:

This course covers essential concepts and skills needed for communication in customer service. Critical skills include listening techniques, verbal, and nonverbal communication, and use of technology. Topics include customer information, customer surveys and suggestions, the handling of complaints and adjustments, techniques for dealing with difficult and angry customers, credit services, maintenance, technical service, and the development of new programs. Customer service supervisory skills are also examined.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.mvcc.edu

Phone Number:

(315) 792-5400

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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