QENT 1200 - Quality Concepts and Techniques

Institution:

Lakeland Community College

Subject:

Quality Engineering Tech

Description:

Prerequisite: MATH 1101 This course introduces the basic concepts, tools, and techniques of quality management. Students will study the quality teachings of Deming, Juran, Crosby, Ishikawa, Taguchi, and others. Students will learn the Seven Tools of Quality; the basics of quality cost analysis; the components of quality culture; and the different types of process variation and the appropriate actions to manage them. The course also includes the leadership model of Blake and Mouton; the goal post model and Taguchi's model for lost value; the aspects of customer focus; and the meaning of continuous improvement. Laboratory experience includes the writing of effective problem statements; quality data collection, summarization, and presentation; qualitative quality problem analysis techniques; cause and effect analysis; pareto analysis; pareto charts; structure tree analysis; and defect concentration diagrams. (3 contact hours: 1 lecture, 2 lab)

Credits:

2.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.lakelandcc.edu

Phone Number:

(440) 525-7000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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