IST 268 - Web Based Tech Support & Doc

Institution:

Owens Community College

Subject:

Information Systems Technology

Description:

This course will provide hands-on experience with software and methods to conduct help desk support. Problem tracking, follow-up, and how to maintain high touch, high quality customer support via the Web is emphasized. The focus is placed on problem solving strategies with emphasis on a variety of web-based practices that are specifically designed for customer satisfaction associated with technological problem resolution and related soft skills.

Credits:

3.00

Credit Hours:

Prerequisites:

IST 131

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

https://www.owens.edu

Phone Number:

(567) 661-7000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

The Course Profile information is provided and updated by third parties including the respective institutions. While the institutions are able to update their information at any time, the information is not independently validated, and no party associated with this website can accept responsibility for its accuracy.