BUS 214 - Customer Service

Institution:

Broome Community College

Subject:

Business

Description:

A comprehensive survey of all aspects of customer service. Analysis of basic principles and practices leading to in-depth consideration of customer service specifics. Topics covered will include measuring customer satisfaction, managing customer service, telephone skills, handling difficult customers, and multicultural customer service. Other areas of customer service will be examined as current circumstances and areas of interest dictate. This course is the capstone course for the customer service certificate program, but is of value to anyone interested in building customer satisfaction and loyalty.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

WWW.SUNYBROOME.EDU

Phone Number:

(607) 778-5000

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

The Course Profile information is provided and updated by third parties including the respective institutions. While the institutions are able to update their information at any time, the information is not independently validated, and no party associated with this website can accept responsibility for its accuracy.