MNA 0084 - Customer Assistance I

Institution:

College of Central Florida

Subject:

Description:

This course is designed to build upon the experiences and content of the Business Technology Education Core (Business Systems and Technology) so that a fundamental core of knowledge, skills and attitudes required for today's business environment is established. Emphasis is placed on developing proficiency with computer skills, telephone skills, interpersonal skills, communication skills, conflict resolution, problem solving, stress management, and employability skills as tools for obtaining customer care positions.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.cf.edu

Phone Number:

(352) 873-5800

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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