CET 2175 - HELP DESK CUSTOMER SERVICE

Institution:

College of Central Florida

Subject:

Description:

3 hours per week. Using online course content, hands-on and online labs, this course will introduce students to the methods and procedures involved with computer end-user support. Areas discussed include user needs analysis, troubleshooting computer problems, customer service fundamentals and training end users. Help desk tools, technologies and concepts will also be discussed. Students will develop various communication competencies (oral, written, presentation, phone, e-mail, in person) necessary to provide high level customer support.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.cf.edu

Phone Number:

(352) 873-5800

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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