AUTOTEC 405 - Service Advising

Institution:

Chaffey College

Subject:

Description:

Class hours: 48-54 lecture. Prerequisite: Business and Office Technologies 40A. Provides information and skills needed to become service advisors at new car dealers and other automotive service businesses. Topics include: overview of the auto service industry, customer relations and communications, regulations and legal requirements, ethics, consumer fraud and protection, telephone techniques, stress and time management. May be taken four times. 0948.00

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.chaffey.edu

Phone Number:

(909) 652-6000

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

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