CIS 103 - Technical Support & Troubleshooting

Institution:

Cabrillo College

Subject:

Description:

4 units; 4 hours Lecture, 4 hours Laboratory Prerequisite: CIS 170 and CIS 172, or equivalent. Recommended Preparation: Eligibility for ENGL 100 and READ 100. Teaches technical support skills for those seeking employment in the computer and information systems field. Topics include training in the various means of delivering technical support and tools for gathering, organizing and disseminating technical information, and help desk organization. Prepares students to provide technical assistance and training to computer users. May be offered in a Distance-Learning Format.

Credits:

4.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Multiple

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.cabrillo.edu

Phone Number:

(831) 479-6100

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

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