AT 106 - Automotive Dealership Operations

Institution:

American River College

Subject:

Description:

Hours: 36 hours LEC This course is an introduction to dealership operations and includes all of the various infl uences on the technician's position within the operation. Topics include service, sales, parts, and fi nancial department's positions and operations. Customer Satisfaction Index (CSI) and the Bureau of Automotive Repair (BAR) are discussed. Field trips to local dealerships may be required.

Credits:

2.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.arc.losrios.edu/

Phone Number:

(916) 484-8011

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

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