HEA 260 - Customer Service Management in Health Services

Institution:

Berkeley College-Woodland Park

Subject:

Description:

An introduction to the various clients of the health services industry including patients and their families, practitioners, and healthcare agencies. Students learn various strategies for defi ning and evaluating standards for customer satisfaction. Prerequisite: HEA101

Credits:

4.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.BerkeleyCollege.edu

Phone Number:

(973) 278-5400

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Quarter

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