OST 1384 - Customer Service

Institution:

College of Central Florida

Subject:

Description:

3 hours per week. This course is an introduction to the basics of customer service technology with emphasis on enhancing customer relation skills. Students will learn how to focus building rapport with customers and improving their communication negotiation skills. In addition, students will learn how to respond to customer requirements and efficiently handle difficult situations.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.cf.edu

Phone Number:

(352) 873-5800

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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