CONSUM 420 - Introduction to Customer Services

Institution:

Chaffey College

Subject:

Description:

Class hours: 24-27 lecture. Delivery of high quality customer-focused service in the public and private sectors, through creation of positive first and lasting impressions via telephone, Internet, and in-person contact. Use of salesmanship, negotiation skills, product knowledge, and service strategies to resolve problems and build customer loyalty. 1301.00

Credits:

1.50

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.chaffey.edu

Phone Number:

(909) 652-6000

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

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