AOT 180 - Customer Service

Institution:

Florence-Darlington Technical College

Subject:

Administrative Office Technology

Description:

This course is a study of issues in the workplace relating to effective customer service. The course includes topics such as oral, written, verbal, and nonverbal communication skills, effective telephone techniques, and cultural diversity in the workplace.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

WWW.FDTC.EDU

Phone Number:

(843) 661-8324

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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