AOT 180 - Customer Service

Institution:

Central Carolina Technical College

Subject:

Administrative Office Technology

Description:

This course is a study of issues in the workplace relating to effective customer service. The course includes topics such as oral, written, verbal and non-verbal communication skills, effective telephone techniques, and cultural diversity in the workplace. Prerequisite: Grade of C or higher in ENG 100 or placement in ENG 101.

Credits:

3.00

Credit Hours:

Prerequisites:

( ENG 100 UG C OR ENG 101 UG C OR ENG 102 UG C OR ENG 165 UG C 0AAE 999 0S5E 47 A01 19 0COE 075 ACSS 071 0AE 45) AND ( RDG 032 UG XC ACRD 065 0COR 080 0AR 41 0S5R 470 0S5C 0910 0SRW 480 A03 19 A05 19 0AAR 999)

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

NULL

Additional Information:

Historical Version(s):

Institution Website:

www.cctech.edu

Phone Number:

(803) 778-1961

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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