MKT 164 - Business Skills for the Customer Service Environment

Institution:

Southern Crescent Technical College

Subject:

Description:

Provides students with the fundamentals of basic business skills in the customer service environment. Topics include: introduction to business correspondence, basic business calculations, change management, managing multiple tasks and priorities, and tools for team problem-solving and service improvement.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.sctech.edu

Phone Number:

(770) 228-7348

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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