MSD 156 - Supervision in a Service Environment

Institution:

Southern Regional Technical College

Subject:

Description:

5 Credits Prerequisite(s): Program Admission This course focuses on supervision in the service sector with special emphasis on team building, quality management, and developing a customer focus. The challenge of providing world-class customer service is addressed through sections on principles of service industry supervision, career development, problem solving, stress management, and conflict resolution. Topics include: principles of service industry supervision, team building, customer service operations, TQM in a service environment, business software applications, communication in the service sector, introduction to information systems, selling principles and sales management, retail management, and legal issues in the service sector.

Credits:

5.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.southwestgatech.edu/

Phone Number:

(229) 225-4096

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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