MKT 162 - Customer Contact Skills

Institution:

Southern Regional Technical College

Subject:

Description:

6.00 Credits Prerequisite(s): Provisional admission Provides students with skills necessary to communicate with customers and successfully manage the relationship in both telephone and faceto- face situations. Topics include: Skills to effectively communicate with customers, problem solving in customer service, telephone skills, sales skills in the service environment, managing the difficult customer, and managing the multi-cultural customer.

Credits:

6.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.southwestgatech.edu/

Phone Number:

(229) 225-4096

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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