MKT 162 - Customer Contact Skills

Institution:

Athens Technical College

Subject:

Description:

Banner Title: Customer Contact Skills This course provides students with the skills to create positive customer relations, to communicate effectively with customers, and to successfully assist customers and to solve their problems. Participants will learn to select and sell products that benefit customers. Topics include exceeding customer expectations, customer service face-to-face, critical thinking, telephone service skills, sales skills, and managing difficult customers. Prerequisite: MKT 161 Offered on an as-needed basis for the Certified Customer Service Specialist technical certificate of credit

Credits:

6.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.athenstech.edu/

Phone Number:

(706) 355-5000

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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