MKT 161 - Service Industry Business Environment

Institution:

Athens Technical College

Subject:

Description:

Banner Title: Service Industry Environment This course provides students with an overview of various service industries. Topics include an introduction to the service industry, learning for success, positive work ethics, customer service overview, working together, and an introduction to business principles. Completion of this course prepares participants to understand the basic business concepts and principles of high quality customer service in a fast-paced environment. Prerequisite: Program admission Offered on an as-needed basis for the Certified Customer Service Specialist technical certificate of credit

Credits:

2.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.athenstech.edu/

Phone Number:

(706) 355-5000

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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