MKT 165 - Personal Effectiveness in Customer Service

Institution:

Athens Technical College

Subject:

Description:

Banner Title: Personal Effectiveness This course provides students with skills to increase personal effectiveness in the dynamic and change-oriented service industry. Topics covered in the course include how to create a positive image, tips and techniques for maintaining personal wellness and its impact on customer service, and job interview skills. Prerequisite: MKT 164 Offered on an as-needed basis for the Certified Customer Service Specialist technical certificate of credit

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.athenstech.edu/

Phone Number:

(706) 355-5000

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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