CIT 422 - Help Desk

Institution:

Canada College

Subject:

Description:

Units 1.5; Class Hours: Minimum of 24 lecture hours/semester; Recommended: Eligibility for READ 836, and ENGL 836 or ESL 400; Prerequisite(s): CBOT 430. Description: Introduces students to the functions of Help Desk in the technical support setting. The Help Desk roles and responsibilities, processes and procedures, tools and technologies, and performance measures are explored in detail. In addition the course emphasizes the combination of technical, business, and personal skills important to Help Desk personnel. Transfer: CSU.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

canadacollege.edu

Phone Number:

(650) 306-3100

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

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