OST 1384 - Introduction to Customer Service

Institution:

Florida Gateway College

Subject:

Description:

(3 credits) This course is an introduction to the basics of customer service technology. Emphasis is on enhancing customer relations skills, building a rapport with customers, and improving communication and negotiating skills. Students will learn how to respond to customer requirements and to effi ciently handle diffi cult situations.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.fgc.edu/

Phone Number:

(386) 752-1822

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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