CIS 1131 - Help Desk Concepts

Institution:

Augusta Technical College

Subject:

Description:

(Prerequisites: CIS 122, SCT 100, CIS XXX - A Microcomputer Operating Systems Course) The purpose of the Help Desk Concepts course is to prepare students to work in positions that provide customer and technical support through analysis and problem solving. Students will master the role of a help desk analysis, navigate the help desk environment, and learn crucial problem solving skills. In addition, students will learn to troubleshoot hardware problems, printer problems, OS problems, application problems, and user problems.

Credits:

6.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Multiple

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.augustatech.edu

Phone Number:

(706) 771-4000

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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