BA 117 - Customer Service

Institution:

Yakima Valley Community College

Subject:

Description:

3 credits quarters: W This course explores the essentials of professionalism in the field of customer service. Topics include the history of the customer service profession, models of service delivery, positive verbal and nonverbal communication, active listening, behavioral styles, and the use of technology in the profession.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.yvcc.edu

Phone Number:

(509) 574-4600

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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