BA 118 - Customer Service II

Institution:

Yakima Valley Community College

Subject:

Description:

5 credits quarters: S This course is a continuation of BA 117 and explores the essentials of professionalism in the field of customer service. Topics include communication, difficult situations, customer diversity, stress management, time management, customer loyalty, service breakdowns, and the future of the profession. Prerequisite: BA 117.

Credits:

5.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.yvcc.edu

Phone Number:

(509) 574-4600

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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