MKT 162 - Customer Contact Skills: 6- 0- 0

Institution:

Oconee Fall Line Technical College

Subject:

Description:

Provides students with skills necessary to communicate with customers and successfully manage that relations in both telephone and face-to-face situations. Topics include: skills to effectively communicate with customers, development repport with customers, problem-solving in customer service, telephoen skills, sales skills in the serve environment, managing the difficult customer and managing.

Credits:

6.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.oftc.edu

Phone Number:

(478) 553-2050

Calendar System:

Semester

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