MKT 162 - Customer Contact Skills

Institution:

Georgia Northwestern Technical College (formerly Coosa Valley Technical College)

Subject:

Description:

Provides students with skills to create positive customer relations; to communicate effectively with customers; and to successfully assist customers and solve their problems. Students will learn to select and sell products that benefit customers. Topics include exceeding customer expectations customer service face to face critical thinking information sharing telephone service skills sales skills managing the difficult customer.

Credits:

6.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Multiple

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.gntc.edu/student-services/index.php

Phone Number:

(706) 295-6963

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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