CIS 140 - Technical Support Practices and Procedures

Institution:

Pierce College at Fort Steilacoom

Subject:

Description:

Prereq: CIS 130, CIS 134 and CIS 150 Introduction to technical support practices and procedures. Discussion of the difference in the levels and roles of technical support, technical support organization and structure, user support services including individual and group training, and liability of support services. Learn escalation and forwarding of customer support requests for services, report processing, and automated help desk tools. Addresses implementation of hardware and software accommodations and accommodation strategies. Includes practices with technical support laboratory.

Credits:

5.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pierce.ctc.edu/

Phone Number:

(253) 964-6500

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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