MNGT 130 - Customer Relationship Management

Institution:

Pierce College at Fort Steilacoom

Subject:

Description:

Introduction to customer relationship management. Topics Include customer behavior, customer assessment, effective communication, serving the customer in a diverse environment, and developing and maintaining a relationship with customers.

Credits:

5.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pierce.ctc.edu/

Phone Number:

(253) 964-6500

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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