BA 281 - Client-Customer Relations

Institution:

Grays Harbor College

Subject:

Description:

Prerequisites: CIS 102, CIS 130, and CIS 161; or comprehensive experience using computers and instructor permission. This course provides the general principles of customer service within a technical environment. Topics include internal/external customer relationships, best practices, and verbal and nonverbal communications skills. Designed to be "how to" oriented, the course uses lectures and exercises to provide students specific techniques they can use to acquire and demonstrate business skills, soft skills, and self-management skills. The course also describes the "bigger picture" benefits of acquiring anddemonstrating those skills. 4 lecture hours; 2 lab hours. Vocational program course. May be used as a general elective in the AA degree.

Credits:

5.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Multiple

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.ghc.edu

Phone Number:

(360) 532-9020

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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