OFTEC 235 - Customer Service

Institution:

Cascadia College

Subject:

Description:

Students will study the basic theory of customer satisfaction and how providers can create satisfaction in customers. Students will be introduced to the company/ corporate perspective of provision of service, and study variations of those workplace expectations. Students will gain practice in basic service and in working with both average and dissatisfied consumers while upholding company policies. Course will introduce stress reduction techniques, demystifying expectations, negotiating to win/win scenarios, working within the scope of one's position, and meeting deadlines and expectations of employers and customers.

Credits:

5.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.cascadia.edu

Phone Number:

(425) 352-8000

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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