OFF 116 - Telephone and Collection Techniques

Institution:

Big Bend Community College

Subject:

Description:

Prerequisite: HED or OFF 150 and HED or OFF 151, introductory computer class or instructor permission. This class will focus on telephone and collection techniques for medical business office personnel. The course will cover receptionist skills, making appointments and referrals, retrieving billing information, collection practices, consumer protection, bankruptcy laws, and handling patient concerns and questions. (F)

Credits:

0.00 - 22.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.bigbend.edu

Phone Number:

(509) 793-2222

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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