HEA 260 - Customer Service Management in Health Services

Institution:

Berkeley College-New York

Subject:

Description:

4 CREDIT HOURS Considers various clients of the health services industry including patients and their families, practitioners, and healthcare agencies. Strategies for defining and evaluating standards for customer satisfaction are assessed. Prerequisite: HEA101

Credits:

4.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.BerkeleyCollege.edu

Phone Number:

(212) 986-4343

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Quarter

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