CSHD 110 - Help Desk Level I

Institution:

Vincennes University

Subject:

Description:

Students will study how to achieve customer satisfaction; develop listening and written communication skills including telephone skills; learn how to handle difficult customer situations; solve and prevent future problems; be a team player; and how to minimize stress Offered only at Jasper Campus. 2 class hours.

Credits:

2.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

vinu.edu/

Phone Number:

(812) 888-8888

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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