AM 358 - Service and Body Shop Management

Institution:

Northwood University-Michigan

Subject:

Description:

An in-depth study of the management of both the Service Department and the Body Shop of American franchised automobile dealers. The class will emphasize repair order generation and control, shop utilization, scheduling of work, selection and motivation of employees, technician productivity and efficiency, Body Shop estimating techniques and dealing with insurance companies. This course also will utilize the ERA computer system. Prerequisite: Completion of Automotive Marketing Associate Degree level courses; third year transfer students may complete lower and upper division courses concurrently.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.northwood.edu

Phone Number:

(989) 837-4200

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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