MKT 2420 - Customer Service

Institution:

Pellissippi State Community College

Subject:

Marketing

Description:

A practical course designed to prepare students to meet and exceed customers' expectations. The course focuses on communication, including listening, electronic, verbal, nonverbal, and telephone communication skills and communicating in difficult and diverse customer situations. Techniques for learning involve simulations, observation research and an individual skill-building project.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pstcc.edu/

Phone Number:

(865) 694-6400 ext 6526

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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