HTM 4720 - Hospitality and Tourism Senior Seminar

Institution:

Northern Vermont University (7.1.2023 merged into Vermont State University)

Subject:

Description:

This senior seminar is the capstone of the HTM program. This course focuses on two major topics: striving to achieve service excellence and developing a career portfolio. The student will research and present for class discussion information on a variety of topics: customer satisfaction, service guarantees, employee empowerment and employee reward systems, employment testing, and creating customer loyalty. Students will also develop their own career portfolio for presentation at the end of the semester. (Fall semester)

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.northernvermont.edu

Phone Number:

(802) 635-2356

Regional Accreditation:

New England Association of Schools and Colleges

Calendar System:

Semester

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