MADS 6662 - Cust Svc-Public & Not-For Prof

Institution:

Fairleigh Dickinson University-College at Florham

Subject:

Description:

Learn how to connect your organization with your customers. Train and develop your staff and customers for a shared learning environment for customer- focused action. Communicate effectively through newsletters, surveys, instructor outreach meetings, videos, press conferences, seminars, internet, e-mail and telephone, exceed expectations through quality service, gaining trust and building a loyal customer base and civil coalition for a long term, satisfying and productive leadership. [1/24/2005]

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.fdu.edu

Phone Number:

(973) 443-8500

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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