COMM 3322 - Cust Svc.for Help Desk Professionals

Institution:

Fairleigh Dickinson University-College at Florham

Subject:

Description:

This course is designed to provide individuals interested in the field of technical customer support as a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the student with a better understanding of what a career in customer support would entail with strong real-world computer support, examples, case studies and exercises. [5/20/2005]

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.fdu.edu

Phone Number:

(973) 443-8500

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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