COMM 3311 - Customer Service

Institution:

Fairleigh Dickinson University-College at Florham

Subject:

Description:

This course will focus on the theory of customer service and the practices that "best in class" companies apply to differentiate themselves from the competition. The course includes practical information and activities designed to teach students how to respond to customers, resolve problems and provide quality customer service. [7/3/2001]

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.fdu.edu

Phone Number:

(973) 443-8500

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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