CIT 205 - Help Desk and User Support

Institution:

Community College of Allegheny County

Subject:

Computer Information Technolog

Description:

This course focuses on information and services within an organization that requires user support specialists to enhance productivity and to resolve problems. Topics include an overview of the user support services field, hardware and software evaluation, facilitation of product standards, needs assessment, system installation, user training, documentation preparation, troubleshooting and other forms of assistance. Problem solving, communication skills and interpersonal relations are emphasized throughout the course.

Credits:

3.00

Credit Hours:

Prerequisites:

CIT 115   

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.ccac.edu

Phone Number:

(412) 323-2323

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

The Course Profile information is provided and updated by third parties including the respective institutions. While the institutions are able to update their information at any time, the information is not independently validated, and no party associated with this website can accept responsibility for its accuracy.