BUSN 127 - Customer Service

Institution:

Butler County Community College

Subject:

Business

Description:

This broad-based course covers issues facing customer service providers and managers. Emphasis is placed on the importance of striving for excellence in customer service. Topics covered include problem solving, coping with challenging customers, and customer service strategies for both traditional and virtual businesses.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.bc3.edu

Phone Number:

(724) 287-8711

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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