DPR 107 - Helpdesk Concepts

Institution:

Delaware County Community College

Subject:

Computer Information Systems

Description:

This course provides students with a practical introduction to Help Desk concepts. Topics covered include the different types of help desks and how they are measured by organizations; the roles and skills required to function in a Help Desk environment; and the processes and technologies commonly employed to ensure the Help Desk is operating efficiently and effectively. Upon successful completion of this course, students will: Discuss the components of a successful Help Desk. Discuss the emerging support center concepts. Distinguish between the different types of Help Desks, such as centralized, decentralized, internal, external. Use required business and technical skills. Discuss job responsibilities of Help Desk personnel. Discuss Help Desk processes and procedures. Apply the technological aspects of the Help Desk. Apply the informational aspects of the Help Desk.

Credits:

3.00

Credit Hours:

Prerequisites:

Prerequisites: DPR 100.

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.dccc.edu

Phone Number:

(610) 359-5000

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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