This course emphasizes written and oral communications used in business. Students practice writing major business correspondence, including letters containing persuasive requests and refusals, inquiries, orders, sales, applications, credit, collection, and goodwill. Investigative techniques of research and analytical report writing are examined. Students learn the major techniques of effective oral presentations - such as organizing for impact, gaining and keeping audience attention, multimedia applications, and adapting to cross-cultural audiences.

This course examines and applies various oral and written communication mechanisms needed in organizations. This includes how to write formal and informal reports, proposals, and various types of messages such as favorable, unfavorable, and persuasive. Choosing the best communication channel such as verbal, digital written and social media will be examined. Emphasis is placed on the soft skills needed for improving interpersonal communication, embracing diversity, inclusion, examining communication barriers, and cross-cultural communication including nonverbal differences across cultures. In addition, this course examines effective presentations, business etiquette, teamwork, meetings, technology, and emerging trends in job searching.